GENERAL POLICIES AND REGULATIONS

Below are the terms and conditions that apply to Wilimedia buyers. Please read the entire agreement carefully before participating.

Once you have registered to participate on Wilimedia, we will assume that you have read and agree to all terms set forth in this agreement.

We may change our policies at any time and Wilimedia will not notify individual buyers, so please return to this page frequently for the latest policy updates.

I. GENERAL PRINCIPLES

Website wilimedia.com owned and operated by Wilimedia (hereinafter referred to as“we, or "Board of Directors”)

method, product, service video( referred to as “Video”)

The Buyer (referred to as “Customer” or “you” ) is the individual(s) who has ordered and paid for the video posted on the website. wilimedia.com and use to watch purchased videos online.

II. GENERAL PROVISIONS

The following terms are understood and defined as follows:

• Video: Is a collection of multimedia content on a certain topic and is sold on the Website wilimedia.com

• Video Selling Price: is the amount of money that the customer must pay us to purchase access to 01 (one) video. The Video Selling Price is posted on the website wilimedia.com included Service Charges and Value Added Taxes

III. CUSTOMER LOGIN ACCOUNT ON WEBSITE

Customer login account is personal account and only one individual with registered information on the website wilimedia.com use.

The customer's login account will be locked when the customer performs one of the following actions:

• Accounts with signs of abnormality and violations of usage regulations have been posted on the websitewilimedia.com, The Administration has the right to temporarily lock the customer's account. The processing time for a locked account may take up to 60 business days.

• If a customer shares their account with another individual, the account will be permanently locked and this account sharing action will be processed and compensation will be requested according to the provisions of the Intellectual Property Law in effect at the time of infringement of copyright and other rights related to the author.

• In case a customer shares his/her personal account with an organization, the account will be permanently locked, the act of sharing the account will be handled as prescribed above and the organization illegally using the account will have to compensate for damages according to the provisions of the Intellectual Property Law in effect at the time of the violation of copyright and other rights related to the author.

• The customer is responsible for keeping his/her password secure and manageable. If the customer forgets his/her password, the customer accesses the link: wilimedia.com/password/email  to reset password. customer need to fill email registered on website wilimedia.com to reset your password.

IV. TRANSACTION PROCESS

1. Buyer Process

When you need to buy videos on the website wilimedia.com The buyer follows these steps:

• Search and refer to information about videos that buyers are interested in;

• Refer to the video's selling price and website's support policy wilimedia.com;

• Based on the reference information, the buyer proceeds to order and purchase on the website wilimedia.com;

• Buyers choose one of the payment methods posted on wilimedia.com and make payment;

• The delivery and receipt of goods in our system is extremely convenient and fast. After you TMath order is successful, our system will start processing within 24 Hours. Once the processing is complete, you will receive an Email notification with the subject “Your Order is Complete”. At this point, you just need to access our website to watch the video you have ordered. This process is designed to ensure that you can quickly and easily access the content you want without any obstacles.

2. Support/Warranty Process

If you encounter technical difficulties or video activation, please contact the Administration during business hours for timely support in one of the following ways:

Email: [email protected]

V. ENSURING TRANSACTION SECURITY

Customers are absolutely not allowed to use any programs, tools or other forms to interfere with the system or change the data structure of the website.wilimedia.com. It is strictly forbidden to disseminate, propagate or promote any activity that is intervention, destructive or intrusion of the website system wilimedia.comAny violations will be handled according to the decision of the Board of Directors and the Law.

All transaction information is kept confidential, except in cases where it is required to be provided at the request of a Competent State Agency.

VI. MANAGING BAD INFORMATION

• Customers are strictly prohibited from performing any of the following actions:

• Posting information that is contrary to Vietnamese and international laws, infringes on the rights of third parties, and is contrary to the regulations posted on the websitewilimedia.com;

• Unauthorized use of another person's account, posts, or transactions;

• Posting content that is misleading, inaccurate, distorted, fraudulent or violates Legal Regulations;

• Send spam

• Using viruses, malware... that affect the operation of the website or infringe upon the property rights of others;

VII. RIGHTS AND OBLIGATIONS OF THE BOARD OF MANAGEMENT

1. Rights of the Board of Directors

Copyright of use and content of video(s) posted on website wilimedia.com according to the provisions of Intellectual Property Law of Vietnam and international. All symbols and contents in different languages are owned by the Board of Directors. All acts of copying, using and illegally disseminating the above ownership rights are strictly prohibited.

The right to change the price of videos and payment methods to suit the needs and development direction of the website wilimedia.com as well as the Board of Directors.

The right to not refund the video purchase price in all cases where the customer commits an act of violation and has their account locked according to the regulations posted on the websitewilimedia.com

2. Responsibilities of the Board of Directors

Ensure the authenticity of information about videos posted on the website wilimedia.com.

Comply with the provisions of law on payment, advertising, promotion, protection of intellectual property rights, protection of consumer rights and other relevant provisions of law when selling goods or providing services.

Comply with Vietnamese and international laws and regulations Fully and correctly implement the policies published on the website wilimedia.com Comply with specific regulations and instructions Ensure fairness and transparency.

VIII. CUSTOMER RIGHTS AND RESPONSIBILITIES

1. Customer rights

Participate in free/paid video viewing on the website wilimedia.com.

Enjoy preferential policies at each time and for each video. Preferential policies will be posted directly on the website's homepage wilimedia.com and other information channels.

Contribute your comments to the Management Board during use. All suggestions can be sent directly via mail, phone, or email. All comments and questions will be answered by the Management Board in the shortest possible time.

Other benefits are posted on the website wilimedia.com

2. Customer responsibilities

Responsible for the security of login account information and all activities under the registered name, password and email address. Customers are responsible for promptly notifying the Management Board of any unauthorized use of the account so that both parties can cooperate in handling it.

Do not use videos or services on the websitewilimedia.com for illegal purposes, fraud, illegal information gathering, sabotage, creating and spreading viruses that damage the system, configuration, and information transmission of the website: wilimedia.com.

Do not copy, modify, disseminate, distribute videos or create tools similar to those of the website wilimedia.com.

Do not perform any action(s) that affects or/and discredits the website.wilimedia.com in any form such as: causing disunity among customers, propagating, disseminating false information, and defaming the Board of Directors.

IX. TERMS OF USE

The Policies and regulations are effective from the time they are posted by the Board of Directors on the website wilimedia.com. The Board of Directors has the right to adjust and change the content of the Policies/Regulations to suit the practical operation and is responsible for notifying customers before applying them by publicly posting them on the website.wilimedia.com. The amended/supplemented policies/regulations take effect 2 hours after being posted on the website wilimedia.com. The customer's continued use of the video after the revised Regulations are published and come into effect means that the customer has accepted this revised Policy/Regulations. The official contact information of the Administrator to be Support